VSA
Grievance
Complaint mechanism
Grievance Redressal — We listen, we resolve. Academic, administrative and infrastructure concerns are handled with fairness and confidentiality.
- Complaint SubmissionSubmit via reception, email, or online grievance form
- Grievance OfficerA dedicated staff member handles student and parent concerns
- Response TimeComplaints acknowledged within 24 hours
- Resolution ProcessEach complaint is reviewed and acted on promptly
- ConfidentialitySensitive complaints handled privately
- Direct SupportContact administration during working hours
- Complaint TrackingRecorded and monitored until resolution
- FeedbackParents and students can rate the resolution process